SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Free Shipping:

We occasionally offer free shipping promotions for specific items or orders above a certain value. These promotions are announced on our website and through our newsletter, so keep an eye out to take advantage of these special offers.

Delivery Time:

The excitement of receiving your order should not be dampened by long waits. Therefore, we commit to dispatching all orders from our warehouse within 3-5 business days. The delivery time after dispatch can vary depending on your location but typically ranges from 2-7 business days for domestic orders and up to 15 business days for international orders.

Please note, that custom-made orders may have longer production and delivery times, which will be communicated at the time of purchase.

For any further inquiries or special delivery requests, please don’t hesitate to get in touch with our customer support team. At Narayan Home, your satisfaction and convenience are our utmost priorities.

How long will delivery take?

At Narayan Home, we understand the excitement and anticipation that comes with adding new pieces to your home. That’s why we work tirelessly to ensure that your order reaches you on time, without compromising on the care and quality that our name stands for.

Domestic Delivery:

Once your order is placed, we aim to dispatch it from our warehouse within 3-5 business days. After dispatch, the estimated delivery time can vary based on your location. Most domestic orders are delivered within 2-7 business days, allowing you to enjoy your new furniture without unnecessary wait times.

International Delivery:

For our international customers, Narayan Home extends its commitment to quality and service across the globe. After dispatch, international orders typically arrive within 10-15 business days, depending on the destination country and customs processing times. We partner with leading logistics providers to ensure that your order is handled with care and efficiency every step of the way.

Custom Orders:

Bespoke pieces that require custom craftsmanship will have longer production times, which we will communicate clearly at the time of order. These unique pieces are worth the wait, crafted specifically to your specifications to perfectly complement your space.

Tracking Your Order:

Once your order is on its way, you will receive a tracking number so you can follow its journey to your doorstep. Our customer service team is always available to assist should you have any questions or need updates about your delivery.

Ensuring Timely Delivery:

To facilitate a smooth delivery process, please ensure that your contact information is accurate and up-to-date. Our delivery partners may contact you to confirm delivery details as your order arrives.

At Narayan Home, every step from crafting to delivery is carried out with care, precision, and a deep respect for your time and satisfaction. We look forward to enhancing your living spaces with our pieces.

What exactly happens after ordering?

At Narayan Home, we ensure a smooth and clear journey from the moment you place your order to when it arrives at your doorstep. Here’s what happens after you’ve made your selection from our exquisite range of furniture:

Order Confirmation:

Immediately after placing your order, you will receive an email confirmation. This confirmation serves as your receipt and includes your order number, the details of the products you’ve ordered, and the total cost. Please review this information to ensure everything is correct. If you notice any discrepancies or need to make changes, contact our customer service team as soon as possible.

Order Processing:

Our team gets to work promptly to prepare your order for shipment. Processing times can vary but typically take between 1-2 business days. During this phase, our craftsmen carefully prepare, inspect, and pack your furniture to ensure it meets our high standards and arrives in perfect condition.

Dispatch Notification:

Once your order is ready and has left our warehouse, we’ll send you a dispatch notification email. This email will include your tracking number and a link to the carrier’s website, where you can monitor the progress of your delivery in real time.

Delivery:

The final step in the process is delivery to your chosen address. Our logistics partners are selected for their reliability and customer service. Depending on your location, delivery times may vary. For domestic orders, expect your items to arrive within 2-7 business days after dispatch. For international orders, delivery can take up to 15 business days.

After Delivery:

Upon receiving your order, we encourage you to inspect your items to ensure they are in perfect condition and match your expectations. If you have any concerns or need assistance, our customer service team is here to help.

Narayan Home is committed to providing a hassle-free shopping experience, from the moment you find the perfect piece on our website to the excitement of it arriving at your home. Our team is always here to assist with any questions or support you may need throughout the process.

Where can I view my sales receipt?

At Narayan Home, we understand the importance of keeping your transaction records accessible. Here’s how you can view your sales receipt for any purchases made through our Online Shop:

Immediately After Purchase:

Once you complete your purchase, we’ll send you an order confirmation email. This email acts as your sales receipt and includes detailed information about your order, such as the list of items purchased, the total cost, payment information, and your order number. Please save this email for your records as it serves as your official purchase receipt.

Through Your Narayan Home Account:

1. Log In: To view your sales receipt at any time, log into your Narayan Home account on our website.
2. Order History: Navigate to the ‘Order History’ section of your account dashboard. Here, you’ll find a list of all your purchases with us.
3. View Details: Click on the relevant order number to view the details of that purchase. You will find an option to view or download your sales receipt from this page.

Need Further Assistance?

If you encounter any issues accessing your sales receipt or if you didn’t receive your order confirmation email, please reach out to our customer support team. We’re here to help ensure you have all the documentation you need related to your purchases with Narayan Home. You can contact us via email, phone, or through our website’s contact form.

Our commitment at Narayan Home extends beyond just offering premium furniture; we’re dedicated to providing a seamless and supportive shopping experience. Whether it’s pre-purchase inquiries or post-purchase support, we’re always here to assist you.

How do I add a gift receipt to an order?

At Narayan Home, we understand that every detail counts when it comes to gifting. To make your gift even more special, we offer the option to include a gift receipt with your order. Here’s how you can add a gift receipt and ensure a seamless gifting experience:

During Checkout:

1. Select Your Items: After choosing the perfect gift from our collection, add it to your cart and proceed to checkout.
2. Gift Options: In the checkout process, look for the “Gift Options” section. Here, you will find the option to add a gift receipt to your order.
3. Include a Personal Message (Optional): If you wish, you can also include a personalized message to the recipient. This message will be printed on the gift receipt, adding a personal touch to your gift.
4. Complete Your Purchase: Continue with the checkout process as usual. Your selected items will be beautifully packaged and the gift receipt, along with your personal message if provided, will be included in the package.

After Purchase:

If you’ve already completed your purchase but forgot to add a gift receipt, don’t worry! You can contact our customer service team as soon as possible to make this adjustment. Please have your order number ready and let us know if you’d like to add a gift receipt.

What is a Gift Receipt?

A gift receipt does not display the price of the purchased items but contains information on how the recipient can exchange the gift if necessary. It’s a convenient way for your loved ones to ensure their gift is perfect for them, without revealing the cost of your thoughtful gesture.

At Narayan Home, we’re dedicated to making every aspect of your purchase special, from selection to delivery. Whether it’s a gift for a loved one or a treat for yourself, we ensure the highest level of care and attention to detail.

How long do I have to return an order?

At Narayan Home, your satisfaction is our priority. We understand that sometimes, a product may not fully meet your expectations. In these instances, we offer a straightforward return process to ensure your shopping experience with us is as seamless and positive as possible.

Return Timeframe:

You have 15 days from the date of delivery to initiate a return for your purchase. This timeframe allows you to evaluate your new piece in your space, ensuring it meets your needs and expectations.

How to Initiate a Return:

1. Contact Customer Service: Reach out to our customer service team via email, phone, or through our website’s contact form to initiate your return. Please have your order number and the reason for the return ready.
2. Prepare the Item: Ensure the item is in its original condition, unused, and with all the original packaging and accessories included. This helps us process your return quickly and efficiently.
3. Return Shipping: Depending on the reason for the return, we may provide a prepaid shipping label or instruct you on how to return the item. We strive to make this process as convenient for you as possible.

Refunds and Exchanges:

Once we receive your returned item and it passes inspection, we will process your refund or exchange. Refunds are issued to the original payment method and typically appear within 5-10 business days, depending on your bank or credit card issuer. For exchanges, we will work with you to ensure you receive a product that better suits your needs.

Exceptions and Notes:

Please note that custom orders, made-to-order items, and products sold as “final sales” may not be eligible for return. We encourage you to review the product details carefully before making a purchase and contact us with any questions you may have.

We’re here to support you every step of the way. If you encounter any issues or have questions about returning an item, our customer service team is eager to assist.

PAYMENT INFORMATION

How is the recipient reimbursed?

At Narayan Home, we aim to make every part of your shopping experience, including returns and refunds, as straightforward and hassle-free as possible. When you return an item, here’s how the reimbursement process works:

Refund to Original Payment Method:

• Credit/Debit Cards: If you made your purchase using a credit or debit card, we will credit the refund back to the same card. The refund typically appears within 5-10 business days, depending on your card issuer’s processing times.
• Online Wallets: For payments made through online wallets, the refund will be credited to your wallet account. This process is usually immediate but can take up to 24 hours to reflect in your account.
• Bank Transfer: If your purchase was made via bank transfer, we will initiate a refund back to your bank account. Please provide us with your bank details if we do not have them on file. Bank refunds can take 3-5 business days to process.
• Cash on Delivery: For orders placed with cash on delivery, you will be asked to provide a bank account or a preferred online wallet for us to process the refund. Once the details are confirmed, the refund will be processed accordingly.

Exchange:

If you prefer to exchange the returned item for another product, we will guide you through the selection process to ensure you find something that perfectly meets your needs. In the case of an exchange, any price difference will be either refunded to you or requested as an additional payment, based on the exchange item’s value.

Important Notes:

• Please ensure that returned items are in their original condition, unused, and include all packaging and accessories to qualify for a full refund.
• Custom orders, made-to-order items, and products sold as “final sale” may have different return or exchange conditions. We recommend reviewing the product details carefully before making a purchase.

At Narayan Home, we’re committed to ensuring your satisfaction with every purchase. Should you have any questions about our reimbursement process or need assistance with a return, our dedicated customer service team is here to help.

Can I be reimbursed through the original payment method?

Yes, at Narayan Home, we ensure that the reimbursement process is as smooth and customer-friendly as possible. When you return an item and it qualifies for a refund, we prioritize reimbursing you through your original payment method. Here’s how it works for different payment methods:

• Credit/Debit Cards: Refunds are credited directly back to the card you used for the purchase. This process ensures a secure and straightforward return of funds, typically appearing on your statement within 5-10 business days, depending on your card issuer’s policies.
• Online Wallets: If you used an online wallet for your purchase, we would refund the amount to the same wallet. This is usually an instant process but may take up to 24 hours to reflect in your account.
• Bank Transfer: For purchases made through bank transfers, we will refund the amount directly to your bank account. We may request your bank details to process this refund, and it can take 3-5 business days for the funds to appear in your account.
• Cash on Delivery (COD): If you made your purchase with cash on delivery, we would ask for your preferred bank account or online wallet to process the refund, ensuring you receive your reimbursement in a manner that’s convenient for you.

Choosing to be reimbursed through the original payment method is straightforward and aligns with our commitment to ensuring a transparent and hassle-free returns process. If you have any questions or need further assistance with your refund, our customer service team is always ready to help.

Can the country receiving the shipment be different than the country of purchase?

Yes, at Narayan Home, we accommodate the global lifestyle and diverse needs of our customers, including the flexibility to ship orders to a country different from the country of purchase. This service is particularly beneficial for gifts, international relocations, or furnishing a property abroad. Here’s how it works:

Placing Your Order:

When you make a purchase on the Narayan Home website, you’ll have the option to specify a different shipping address during the checkout process. Here’s what you need to keep in mind:

1. Shipping Address: Enter the complete and accurate address of the destination where you’d like your order to be shipped, including the country. Ensure all details are correct to avoid any delays.
2. Shipping Costs and Times: Shipping costs and delivery times vary depending on the destination country. We partner with reliable international logistics providers to offer competitive rates and efficient delivery schedules. You can view estimated shipping costs and times before finalizing your order.
3. Customs and Import Duties: For international shipments, the recipient may be responsible for paying customs duties and import taxes, which vary by country. These fees are not included in the purchase price and will be collected by the carrier upon delivery. We recommend checking with local customs authorities for more details on these charges.

Customer Support:

Our customer service team is here to assist with any questions or special requirements you may have regarding international shipments. Whether it’s advice on customs procedures or assistance with placing your order, we’re dedicated to ensuring a smooth and hassle-free shopping experience.

Gift Orders:

For gift orders being sent to a different country, you have the option to include a gift message and request a gift receipt without price details. This makes it easy to send thoughtful presents to friends and loved ones around the world.

At Narayan Home, we’re committed to bridging distances and bringing the beauty of our craftsmanship to homes worldwide. If there are any additional questions or if you need further assistance with your international order, please don’t hesitate to contact us.

How can I return an item?

At Narayan Home, we want you to be completely satisfied with your purchase. If, for any reason, you wish to return an item, we’ve made the process simple and hassle-free. Here’s how you can return a product:

Step 1: Check the Return Policy

• Ensure your item is eligible for return. Typically, you have 30 days from the date of delivery to initiate a return. Items should be in their original condition, unused, and with all the original packaging and accessories included.
• Note that custom orders, made-to-order items, and products sold as “final sale” may not be eligible for returns.

Step 2: Initiate Your Return

• Contact Customer Service: Reach out to our customer service team to initiate your return. You can contact us via email, phone, or our website’s contact form. Please provide your order number and the reason for the return.
• Receive Return Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary documents to include with your return package.

Step 3: Pack Your Item

• Carefully pack the item in its original packaging to prevent any damage during transit. Ensure all parts, accessories, and manuals are included.

Step 4: Ship Your Item

• Depending on the return instructions provided by our customer service team, you may be given a prepaid shipping label, or you might need to arrange shipping yourself. If you’re responsible for shipping costs, we recommend using a trackable shipping service to ensure the safe and documented delivery of your return.
• Include any required documents provided by our customer service team in your return package.

Step 5: Receive Your Refund or Exchange

• Once we receive and inspect your returned item, we’ll process your refund or exchange. Refunds will be credited to the original payment method or, if preferred, as store credit to your Narayan Home account. Please allow 5-10 business days for the refund to appear on your statement.

Need Help?

Our customer service team is here to assist you every step of the way. If you have any questions about returning an item or need help with the process, please don’t hesitate to contact us. At Narayan Home, your satisfaction is our top priority, and we’re dedicated to ensuring a smooth and convenient return experience.

Will I receive the same product that I see in the picture?

At Narayan Home, we strive to ensure that what you see is what you get. Our online shop features high-resolution images and detailed descriptions to give you a comprehensive understanding of what each product looks like, including materials, colors, and dimensions. Here’s what we guarantee:

High-Quality Images: We use professional, high-quality photographs of our products, ensuring that what you see in the picture is a true representation of what you will receive. We aim to accurately capture the details, textures, and colors of each item.

Product Descriptions: Alongside each image, you’ll find a detailed description of the product, including its dimensions, materials used, and any unique features. This information is provided to help you understand the product’s characteristics and how it might fit into your space.

Handcrafted Variations: Many of our products are handcrafted, which adds to their uniqueness and charm. Because of this, slight variations in finish, color, and texture may occur. These variations are a testament to the craftsmanship and individuality of each piece and do not constitute defects.

Color Accuracy: We make every effort to ensure the colors shown in our images are as accurate as possible. However, due to differences in computer monitors and screen settings, we cannot guarantee that the color you see on your screen is a perfect match to the product color. If exact color matching is critical to your decision, please contact our customer service for more details or assistance.

Satisfaction Guarantee: Your satisfaction is our priority. If the product you receive does not meet your expectations based on the online description and images, we encourage you to contact us. We offer a straightforward return policy and are committed to resolving any issues, ensuring you are delighted with your purchase.

At Narayan Home, we are dedicated to transparency and honesty in how we present our products. We understand the importance of making informed purchasing decisions online and are here to provide any additional information or clarification you might need.

Will you restock items indicated as “out of stock?”

At Narayan Home, we understand the disappointment that comes with finding the perfect item, only to see it marked as “out of stock.” Our inventory is carefully managed to ensure a wide selection of our high-quality furniture pieces are available for you. Here’s how we handle restocking:

Regular Restocking:

Many of our popular items are regularly restocked. We work closely with our craftsmen and suppliers to replenish our inventory as quickly as possible. The timing for restocking can vary depending on the specific product and the intricacies of its production process.

Notify Me Feature:

For items currently out of stock, we offer a convenient “Notify Me” feature. Simply click on the button next to the product you’re interested in, and enter your email address. We will send you an automatic notification as soon as the item is back in stock, ensuring you don’t miss out on purchasing your desired piece.

Limited Editions and Exclusive Collections:

Please note, some items in our catalog are limited editions or part of exclusive collections. These pieces may have limited restocking capabilities or might not be restocked once they sell out. We recommend using the “Notify Me” feature to express your interest, as this also helps us gauge demand for potential future restocks.

Checking for Updates:

We regularly update our website with stock availability and new additions to our collections. Keep an eye on our site, or subscribe to our newsletter, to stay informed about the latest Narayan Home products and restocks.

Customer Service Assistance:

If you have a specific item in mind and would like more information about its restocking status, our customer service team is here to help. Contact us with the product details, and we’ll provide you with all the information we have regarding future availability.

At Narayan Home, we’re committed to ensuring you have access to our full range of furniture and decor items. We appreciate your patience and understanding as we work to replenish our stock and bring you the best in home furnishings.

ORDERS AND RETURNS

Delivery charges for orders from the Online Shop?

At Narayan Home, we strive to make the delivery of your chosen pieces as straightforward and cost-effective as possible. Our shipping policies are designed with you in mind, ensuring that the excitement of purchasing our furniture is matched by the convenience and clarity of our delivery process.

Domestic Orders:

For orders within India, we offer a tiered shipping rate to provide transparency and value at every step. Delivery charges are calculated based on the total weight of your order and the delivery location. You can find an estimated shipping cost calculator on our checkout page, ensuring you know the delivery costs upfront, with no hidden fees.

International Orders:

Narayan Home is proud to furnish homes around the globe. For our international customers, shipping charges are calculated based on the destination country, the volume, and the weight of the items purchased. To offer the best rates, we partner with leading logistics providers, ensuring your order arrives safely and efficiently. Please contact our customer service for a shipping quote and further assistance on international deliveries.

Free Shipping:

We occasionally offer free shipping promotions for specific items or orders above a certain value. These promotions are announced on our website and through our newsletter, so keep an eye out to take advantage of these special offers.

Delivery Time:

The excitement of receiving your order should not be dampened by long waits. Therefore, we commit to dispatching all orders from our warehouse within 3-5 business days. The delivery time after dispatch can vary depending on your location but typically ranges from 2-7 business days for domestic orders and up to 15 business days for international orders.

Please note, custom-made orders may have longer production and delivery times, which will be communicated at the time of purchase.

For any further inquiries or special delivery requests, please don’t hesitate to get in touch with our customer support team. At Narayan Home, your satisfaction and convenience are our utmost priorities.

How long will delivery take?

At Narayan Home, we understand that once you’ve chosen your perfect furniture piece, the anticipation of its arrival begins. We are committed to delivering your order as quickly and efficiently as possible. Here’s what you can expect in terms of delivery times:

Domestic Orders:

• Standard Delivery: For orders within India, our standard delivery times range from 2-7 business days after dispatch. We strive to process and dispatch all orders from our warehouse within 3-5 business days of your purchase.

International Orders:

• Global Delivery: For our international customers, delivery times can vary significantly based on your location and local customs procedures. Generally, international orders are delivered within 10-15 business days after dispatch. Please note that customs clearances can sometimes lead to delays beyond our original delivery estimates.

Custom-Made and Pre-Order Items:

• Custom-made or pre-order items have longer preparation times, which will be clearly communicated on the product page and during the checkout process. These items are crafted to your specifications, and the additional time ensures that they meet Narayan Home’s standards of quality and craftsmanship.

Tracking Your Order:

• Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. This allows you to monitor the progress of your delivery and receive updates directly from the carrier.

Expedited Shipping:

• For customers needing their items sooner, we offer expedited shipping options at an additional cost. Please contact our customer service team for rates and availability based on your specific needs.

Note on Delivery Times:

• Please be aware that delivery times are estimates and can be affected by factors outside of Narayan Home’s control, such as weather conditions, postal delays, customs clearances, and the logistics practices of your local delivery service.

At Narayan Home, we are dedicated to ensuring that your order reaches you in a timely manner. Our team works diligently to minimize delays and keep you informed every step of the way. Should you have any questions about your delivery, our customer support is here to assist you.

What exactly happens after ordering?

Once you’ve selected your perfect piece from Narayan Home and completed your purchase, we set in motion a series of steps designed to get your new furniture to you as smoothly and quickly as possible. Here’s an overview of what happens next:

1. Order Confirmation:

Immediately after placing your order, you’ll receive an email confirmation. This confirmation is your receipt and includes important details such as your order number, the items you’ve purchased, and the total cost. Please review this email to ensure all information is accurate.

2. Order Processing:

Your order then goes into processing, where our team prepares your chosen items for shipment. This step typically takes 1-2 business days, but for custom-made or made-to-order items, additional time may be needed. We strive to keep you updated on the status of your order throughout this process.

3. Dispatch Notification:

Once your order is ready and leaves our warehouse, we’ll send you a dispatch notification email. This email will include a tracking number and a link to the courier’s website, allowing you to monitor the journey of your package directly.

4. Delivery:

The final step in the process is the delivery of your order to your specified address. The delivery time frame will depend on your location and the shipping method selected at checkout. Rest assured, our logistics partners are selected for their reliability and commitment to customer satisfaction.

5. After Delivery:

After receiving your order, we encourage you to inspect your items to ensure they meet your expectations and are in perfect condition. In the unlikely event there are any issues, our customer service team is on hand to assist with returns, exchanges, or any queries you might have.

Need Help?

At any point in the process, if you have questions or need assistance, our customer service team is here to help. Contact us via email, phone, or our website’s contact form for support.

At Narayan Home, we’re dedicated to providing an exceptional shopping experience, from the moment you find your perfect piece to the excitement of delivery day. We value your trust in us and are committed to exceeding your expectations every step of the way.